Shipping conditions & complaints

General

ProxyParts.com is a platform on which affiliated car dismantling companies offer used car parts. The purchase agreement is concluded between you and the affiliated company that supplies the part. Shipping and the handling of complaints are therefore the responsibility of that company and are subject to its delivery and warranty conditions. Below you can read the principles that apply.

Shipping and delivery

The delivery time depends on the affiliated company that ships the part and on the destination. After your order and payment have been received, the affiliated company prepares the part for shipment and hands it over to the carrier. Large or heavy parts (such as engines and gearboxes) are sometimes shipped on a pallet; a different delivery time may then apply. If a part unexpectedly turns out to be no longer available, the affiliated company will contact you and the amount already paid will be refunded.

Transport damage

Check your order immediately upon receipt. In case of visible transport damage, take photos of the packaging and the part where possible and report the damage as soon as possible to the affiliated company that shipped the part. This allows the damage to be handled quickly.

Complaints

If you have a complaint about a delivered part or about the delivery itself, always report it first to the affiliated company that supplied the part. Include your order number and add photos where possible. The company aims to respond within a few working days and to find a suitable solution together with you, such as replacement, repair or a refund. Your statutory rights as a buyer remain unaffected. If you and the company cannot reach a solution, ProxyParts.com is willing to mediate at the request of both parties.

Contact

Do you have questions about shipping or about submitting a complaint? Please contact us via the contact page. We are happy to help.